Text Message Updates
Adinkra Properties LLC, doing business as The North Austin Company, texts customers about their requests and jobs: confirmations, scheduling, reminders and follow-ups.
How customers consent to texts
We only text people who have agreed to receive texts. Customers opt in in one of four ways. Consent is never a condition of purchase, and the consent checkbox is never pre-checked.
1. Text Updates form (this page)
The customer enters their mobile phone number and checks this box, which is unchecked by default, on the same form:
I agree to receive text messages from Adinkra Properties LLC (dba The North Austin Company) at the mobile number above about my requests and jobs, including confirmations, scheduling, reminders and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Consent is not a condition of purchase.
2. Get Help form
On our Get Help form (northaustincompany.com/get-help), the last step asks for the customer's name, mobile phone number and email. Directly below the phone number, on the same step, is an optional checkbox, unchecked by default, with the same wording:
Yes, text me about my request. I agree to receive text messages from Adinkra Properties LLC (dba The North Austin Company) at the mobile number above about my requests and jobs, including confirmations, scheduling, reminders and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Consent is not a condition of purchase.
A customer can send the form without checking the box. We only text them if the box is checked.
3. Phone calls
When a customer calls us, our team member or phone assistant reads this script before we text them. We note "yes" with the date and time only if the caller agrees:
"Would you like us to text you updates about your request, like confirmations, scheduling and reminders, at this number? The texts come from Adinkra Properties LLC, doing business as The North Austin Company. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Is it okay for us to text you?"
4. Texting us first
A customer can text START, YES or UNSTOP to our business number. They receive this reply:
Adinkra Properties LLC (dba The North Austin Company): You are now opted in to texts about your request and job. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Messages we send
After opting in on a form, the customer receives:
Adinkra Properties LLC (dba The North Austin Company): You are now opted in to texts about your request and job. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Example messages:
Adinkra Properties LLC (dba The North Austin Company): Thanks, Jordan! We got your request for interior painting. Our team will reach out within 1 business day. Reply STOP to opt out.
Adinkra Properties LLC (dba The North Austin Company): Reminder, your walkthrough is tomorrow at 10am. Reply here with any questions. Reply STOP to opt out.
Reply HELP:
Adinkra Properties LLC (dba The North Austin Company): For help, call (512) 766-8357 or email northaustinco@gmail.com. Msg & data rates may apply. Reply STOP to opt out.
Reply STOP:
Adinkra Properties LLC (dba The North Austin Company): You are unsubscribed and will receive no more texts. Reply START to resubscribe.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Questions: northaustinco@gmail.com or (512) 766-8357.